Frequently Asked Questions
FAQ - Stylish 3Sixty5
Orders
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How do I place an order?
Simply browse our website, add your desired items to your cart, and proceed to checkout. Follow the instructions to complete your purchase.
2. Can I change or cancel my order after placing it?
We process orders quickly, but if you need to make changes or cancel your order, please contact us at serviceteam@stylish3sixty5.com as soon as possible. We’ll do our best to assist you before the order is shipped.
3. Do you offer order tracking?
Yes. Once your order ships, you’ll receive a tracking number via email so you can monitor the delivery status in real-time.
4. I didn’t receive an order confirmation. What should I do?
Check your spam or junk folder first. If it’s not there, email us at serviceteam@stylish3sixty5.com and we’ll confirm your order manually.
Shipping & Delivery
5. Where do you ship from?
We ship from our fulfillment centers based in New Zealand and internationally, depending on the item and your location.
6. Do you ship worldwide?
Yes, we offer worldwide shipping to most countries.
7. How long does shipping take?
Delivery time depends on your location and the shipping method selected. Standard delivery usually takes 7–14 business days, and express options are available at checkout.
8. How much is shipping?
Shipping costs vary based on destination and order size. You’ll see the exact cost at checkout before completing your purchase.
Products
9. Are your products authentic?
Absolutely. All items on Stylish 3Sixty5 are 100% authentic, carefully curated, and quality-checked.
10. What sizes are available?
We carry a wide range of sizes for both men’s and women’s fashion. Size guides are available on each product page to help you choose the perfect fit.
11. Do you restock sold-out items?
Some items may be restocked. You can sign up for restock notifications on the product page, or contact us to inquire.
Returns & Refunds
12. What is your return policy?
We accept returns within 14 days of delivery for most items in unused and original condition. Please review our full Return Policy on our website for details.
13. How do I start a return?
Email serviceteam@stylish3sixty5.com with your order number and reason for return. Our service team will guide you through the process.
14. When will I receive my refund?
Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method.
Payments
15. What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and other secure online payment options.
16. Is my payment information secure?
Yes, we use industry-standard encryption and security measures to ensure all transactions are safe and protected.
Customer Support
17. How can I contact you?
You can reach us through the following methods:
We aim to respond within 24–48 hours during business days.
Social Media & Community
18. How can I stay updated on new drops and promotions?
Follow us on social media and subscribe to our newsletter for exclusive updates, limited releases, and special offers:
19. Do you collaborate with influencers?
Yes, we love working with content creators who align with our brand. If you're interested, send us a message via DM or email us at serviceteam@stylish3sixty5.com with your details.
If you still have questions or need help, don’t hesitate to reach out. Your satisfaction is our priority.
